We make contacting support very easy. Just send an email with your issue to support [at]
dbisoftware.com. Once our customer service system receives your email, a new case will automatically be
created and a reply will be sent back to you with the case number. We will review your case and
respond to you ASAP.
All of our support staff are certified DBAs with many years of experience. They are performance experts
and they provide, not just product support, but valuable preformance advise to our customers.
500 Pennies for your Thoughts
When a support case is closed, customers will be invited to complete a short customer service Please
give us feedback. We strive to exceed expectations
and value your input! In fact, your input is so important to us that you will be rewarded with an
optional Starbucks or Amazon.com gift card for each
survey that you complete. Alternatively, you can direct a donation to the American Red Cross or opt out
depending on your preferences. Gift cards are sent
out quarterly. Also, one survey participant will be randomly selected to win a $50 Amazon gift card. At
the $50 Amazon winner's discretion, a donation to
the American Red Cross can be made instead. Winners are announced in DBI's Twitter
Thank you for your business
We're here to help. That's all we do. DBI Telephone Support:
"We are so used to jumping through hoops and enduring bureaucratic delays to get problems addressed with our
that DBI truly stands out from the pack. We are very impressed. Once again, I commend the DBI team on their
exceptional responsiveness and customer support. Thank you."
DBA Manager - State Government