Team with the best
Db2® LUW Performance Tools
company in the World

DBI Customer Support

We make contacting support very easy. Just send an email with your issue to support [at] dbisoftware.com. Once our customer service system receives your email, a new case will automatically be created and a reply will be sent back to you with the case number. We will review your case and respond to you ASAP.

All of our support staff are certified DBAs with many years of experience. They are performance experts and they provide, not just product support, but valuable preformance advise to our customers.

500 Pennies for your Thoughts

When a support case is closed, customers will be invited to complete a short customer service Please give us feedback. We strive to exceed expectations and value your input! In fact, your input is so important to us that you will be rewarded with an optional Starbucks or Amazon.com gift card for each survey that you complete. Alternatively, you can direct a donation to the American Red Cross or opt out depending on your preferences. Gift cards are sent out quarterly. Also, one survey participant will be randomly selected to win a $50 Amazon gift card. At the $50 Amazon winner's discretion, a donation to the American Red Cross can be made instead. Winners are announced in DBI's Twitter Feed. Follow us!

Thank you for your business

We're here to help. That's all we do. DBI Telephone Support:
+1-512-249-2324 x114
"We are so used to jumping through hoops and enduring bureaucratic delays to get problems addressed with our vendors, that DBI truly stands out from the pack. We are very impressed. Once again, I commend the DBI team on their exceptional responsiveness and customer support. Thank you."
Mark
DBA Manager - State Government