To better serve our valued customers, DBI has implemented a new customer service portal that is integrated with our internal case management systems. By
using this service portal, you will be able to:
Open New Cases
Review the status of your cases
Update your cases
Search our knowledge base for solutions
The DBI Customer service portal has two levels of security:
Customers should access the DBI Support secure launch pad by using their customer product download userid and password. This login is
typically shared amongst all team members of an organization.
The DBI Support secure launch pad will provide another link to gain access to the customer support portal. Here, each individual within a customer
organization will have their own unique login. This login will be provided to you by the DBI Customer support team. It is unique to you and should
not be shared.
500 Pennies for your Thoughts
When a support case is closed, customers will be invited to complete a short customer service Please give us feedback. We strive to exceed expectations
and value your input! In fact, your input is so important to us that you will be rewarded with an optional Starbucks or Amazon.com gift card for each
survey that you complete. Alternatively, you can direct a donation to the American Red Cross or opt out depending on your preferences. Gift cards are sent
out quarterly. Also, one survey participant will be randomly selected to win a $50 Amazon gift card. At the $50 Amazon winner's discretion, a donation to
the American Red Cross can be made instead. Winners are announced in DBI's Twitter Feed. Follow
Thank you for your business
We're here to help. That's all we do. DBI Telephone Support:
"I asked for temporary license keys at 9:50am. 39 minutes later [the key request was approved]. 12 minutes later DBI Support sent them. That's less than an
hour from the time I made the request until we had the needed license keys -- a fantastic turnaround time! I told this story in my manager's staff meeting
this morning, and the whole room laughed in amazement at such an incredible response from a vendor. We are so used to jumping through hoops and enduring
bureaucratic delays to get problems addressed with our vendors, that DBI truly stands out from the pack. My manager even quoted DBI's reference to "our partner".
We are very impressed. Once again, I commend the DBI team on their exceptional responsiveness and customer support. Thank you."
DBA Manager - State Government