Team with the best
Db2® LUW Performance Tools
company in the World

DBI Customer Support

To better serve our valued customers, DBI has implemented a new customer service portal that is integrated with our internal case management systems. By using this service portal, you will be able to:
  • Open New Cases
  • Review the status of your cases
  • Update your cases
  • Search our knowledge base for solutions
The DBI Customer service portal has two levels of security:
  1. Customers should access the DBI Support secure launch pad by using their customer product download userid and password. This login is typically shared amongst all team members of an organization.
  2. The DBI Support secure launch pad will provide another link to gain access to the customer support portal. Here, each individual within a customer organization will have their own unique login. This login will be provided to you by the DBI Customer support team. It is unique to you and should not be shared.

500 Pennies for your Thoughts

When a support case is closed, customers will be invited to complete a short customer service Please give us feedback. We strive to exceed expectations and value your input! In fact, your input is so important to us that you will be rewarded with an optional Starbucks or Amazon.com gift card for each survey that you complete. Alternatively, you can direct a donation to the American Red Cross or opt out depending on your preferences. Gift cards are sent out quarterly. Also, one survey participant will be randomly selected to win a $50 Amazon gift card. At the $50 Amazon winner's discretion, a donation to the American Red Cross can be made instead. Winners are announced in DBI's Twitter Feed. Follow us!

Thank you for your business

We're here to help. That's all we do. DBI Telephone Support:
+1-512-249-2324 x114
"I asked for temporary license keys at 9:50am. 39 minutes later [the key request was approved]. 12 minutes later DBI Support sent them. That's less than an hour from the time I made the request until we had the needed license keys -- a fantastic turnaround time! I told this story in my manager's staff meeting this morning, and the whole room laughed in amazement at such an incredible response from a vendor. We are so used to jumping through hoops and enduring bureaucratic delays to get problems addressed with our vendors, that DBI truly stands out from the pack. My manager even quoted DBI's reference to "our partner". We are very impressed. Once again, I commend the DBI team on their exceptional responsiveness and customer support. Thank you."
Mark
DBA Manager - State Government