Mailing Address

DBI
10713 RR 620 North
Building 400
Austin, TX 78726-1708

Phone: 512-249-2324 x114


Tip!

Tip: You can help expedite your support inquiry by running "dbi_debug.bat" in advance from your Windows desktop where DBI products are installed. Usage:
dbi_debug.bat > dbi_debug.txt

Right Click >> Here << to download dbi_debug.zip. Unzip the file and place the dbi_debug.bat on your PATH. Please zip the text output before returning it to DBI.


DBI Privacy Policy

The code you entered was incorrect. Please try again.

Submit your support request here

Name: *
Company Name: *
Phone: *
Email:
Request Type: Problem Enhancement
Trial Key Permanent Key
Requested Priority: *
Product : *
Database Server : *
Database Server Version:
Database Server O/S: *
Web Server (if applicable)
Short Description
Upload File
 
 


Allowable file types: zip, jpg, bmp, rtf, txt, gif, png, pdf, doc, gz, gzip
Describe Problem or Enhancement in Detail:
  • For Brother-Eagle permanent license keys, enter "EagleKey-ComputerName-NameOfComputer"
  • For Brother-Panther and Brother-Thoroughbred permanent license keys, enter the output from command "uname -a" for each licensed database server host.
 



Please enter the characters you see above.
Thank you for your business.
Brother-WatchDog®
provides the required audit trails, reports, and timely notifications for SOX, PCI, HIPAA, GLBA, and related regulations by placing a software surveillance camera on your organization’s databases with accuracy and minimal overhead. US Patents Pending.
Learn More . . .

Brother-Eagle™
Aptly named for her keen eagle eye, Brother-Eagle provides a bird’s eye view of your organization’s databases. She can spot database problems like no other and guide your team towards solutions.
Learn More . . .

Brother-Panther™
Brother-Panther provides a major breakthrough in performance analysis and change management. Brother-Panther KNOWS what changed, when, and how changes influenced performance. Rich performance analytics and intuitive workflows make performance remediation and tuning a snap!
Learn More . . .

Brother-Thoroughbred™
Brother-Thoroughbred provides industry breakthrough database measurements for transaction times, time distributions, and service level attainments. Easily determine if a performance problem is a database problem, or not. If a problem is a database problem, Brother-Thoroughbred will show you where the resource bottleneck is (CPU, I/O, Sorts, Locks) and guide you towards a quick solution.
Learn More . . .

Brother-Owl™
Brother-Owl for Oracle helps achieve optimum SQL performance. It includes the industry's best "breadth" and "depth" SQL Rewrite capability and facilitates "What-If" evaluation of solutions without impacting production. Automatically generates Oracle Hints. Its High Speed Data Collector (HSDC) prevents performance disruption to production by directly accessing Oracle memory.
Learn More . . .

Brother-Wolf™
Brother-Wolf for Oracle provides automated Space Management and online object reorganizations. Through its automated capabilities, organizations can achieve maximum performance with continuous business availability.
Learn More . . .

Brother-RAID™
Brother-RAID stalks and helps you eliminate performance problems and inefficiencies in your DB2 UDB LUW and Oracle databases. He leaves no stone unturned, no crevice unchecked, and no database object escapes the scrutiny of his deep analysis. Special attention is paid to I/O tuning and overall database physical design.
Learn More . . .